|For information on delivery methods||Refer to the detailed description page of the product|
|Please refer to the expected delivery period after order||Refer to the detailed description page of the product|
|Information on return information consumer burdens in the case of withdrawing subscription by simple change of consumer's mind and mistake||Refer to the detailed description page of the product|
|Specific reasons and grounds for being impossible to withdraw their subscription by simply changing consumers' minds and mistake, not the product defect||Refer to the detailed description page of the product|
|Exchange, return, warranty, and quality guarantee criteria of goods||Comply to the consumer dispute resolution standards (public notice by the Fair Trade Commission) and the related statutes.|
|See also A/S related telephone number||Refer to the detailed description page of the product|
|How to receive a refund and the fact that a delayed refund can result in a delayed payment, and the specific terms and procedures for payment of the reimbursement||Refer to the detailed description page of the product|
|Handling of consumer injury compensation, complaints about goods, and disputes between consumers and businesses||Comply to the consumer dispute resolution standards (public notice by the Fair Trade Commission) and the related statutes.|
|How to identify the agreement contents regarding transaction||You can find the product details page and the Terms and Conditions link at the bottom of the page.|
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
|EMS rates||Automatically calculated|
|Shipping bound for the US, Canada, Australia, Japan, Hong Kong, China, Taiwan, Laos, Macao, Malaysia, Mongol, Myanmar, Vietnam, Singapore, Cambodia, Thai, and the Philippines||Free shipping for orders over 200 USD
10 USD flat rate for orders from 100 to 200 USD
20 USD flat rate for orders under 100 USD
|Shipping bound for other destinations||EMS rates are automatically calculated and charged|
|Customs and Duties||The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.|
- You posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center).
- The order is delayed for more than 10 days since payment and you have not received any notification regarding the delay.
- The ordered item is out of stock.
- You receive a product different from your order.
- You receive a defective product.
- You are returning the items just because you changed your mind (on size, color, etc.)
- You are returning shoes, bags, or any other accessories.
- The products are damaged due to your mishandling.
- Your return request is not approved by our staff.
- Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.